All Appointments
Please call at 8am to book all appointments telephone: 0116 295 5000
How To Make An Appointment
Please call our Surgery no. 0116 295 5000 to book an appointment. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days. If you do not need an appointment within two working days, you also have the option to book up to 14 days in advance if this is more convenient for you. Nurse based in our practice treat patients for a wide range of common conditions.
Observers or Students
Observers or students maybe present in your appointment, if you do not wish for them to be present please let the Doctor know before consultation.
Roles of Reception
Our receptionists are usually the first point of contact and are here to help you. They have alot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
Home Visits
Our Doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend the practice. Please ring the main switchboard before 10 am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. Home visits are intended for the very disabled housebound ill patients.
Cancellations
If, before your appointment, you no longer need to see the doctor, then please ring the practice to let us know. We will then be able to offer your slot to another patient.
Cancellations telephone: 0116 295 5000
Out of Hours Information
If our practice is closed and you have a medical condition that cannot wait until the practice opens, then telephone our out of hours telephone number:
Out of Hour’s Telephone No:- 111
Chaperone
If you feel the need to have a chaperone present with you during your consulation, please ask our receptionists. We have trained members of staff available.