DR R KAPUR SURGERY VISION STATEMENT
The doctors, nurses, and all staff are committed to the provision of High Quality Patient Centred Care and best practice, through the delivery of services which are timely, considerate and responsive to the needs of our patient population, and supported by a clear focus on excellent customer service. We will:
- Strive to provide high quality, ethically sound, comprehensive patient centred care, by listening to and understanding the needs of our patients.
- Provide equal access to our services, and value the diversity of our patients and staff.
- Encourage patient involvement in the management of their care.
- Provide an environment which is clean, safe and conducive to high quality patient care.
- Provide excellent customer service, by ensuring we respond to you in an open, caring, non-judgmental and timely manner.
- Ensure clinical and non-clinical staff partake in continuous professional development.
- Work with the wider healthcare community to deliver an innovative and holistic service.
- Regularly communicate with patients and staff on surgery performance
DR R KAPUR SURGERY MISSION STATEMENT
The Surgery is an established medical practice that is committed to preserve and enhance its good reputation for being a caring and innovative practice. We put our patient’s at the heart of everything we do, and we commit ourselves to providing you with the highest standard of care and treatment.
We undertake to:
• Treat you with respect and courtesy at all times; • Provide you with advice and treatment in a timely manner; • Help you make decisions about your health by treating you as an equal; • Discuss what treatment is available and refer you on to other experts where appropriate and necessary; • Act as your advocate and guide through health and social services; • Maintain confidentiality in what we discuss and the records we keep on your behalf; • Keep up to date with developments in health care by continuing to learn.
In return we ask you to:
• Keep your appointment, or let us know as soon as possible if you can’t attend; • Only use the out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend; • Be courteous to our staff; • Let us know if you have any suggestions or cause for complaint as soon as possible so that we can continually improve our services and maintain them to the highest standards; • Let us know when we have done well.
GP & Staff Training:
To maintain a high standard of care, all members of the Practice Team receive regular training and updating. We also train medical students and request that you help us teach the doctors of tomorrow.